1. YOUR PRIVACY RIGHTS
2. HOW WE COLLECT INFORMATION ABOUT YOU
When you visit the TrueHauntedGhost.com website or use TrueHauntedGhost.com Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us may include and is not limited to your contact information and data regarding your business. We only require information which is necessary to process your order, along with optional contact information. When you visit the TrueHauntedGhost.com website or use TrueHauntedGhost.com Services, we NEVER collect any of your financial, credit card, or other banking information of any kind, or information about your payment transactions or other such financial activities. The TrueHauntedGhost.com website, may collect the following types of information:Optional contact information, such as your name, phone, email, and other similar information.Other optional records management information such as whether you have made a previous online payment, various due dates, and similar information.We may also collect additional information from or about you in other ways, such as through phone or email contact with our customer support team, results when you respond to a customer survey, or when you complete and submit any one of several online Contact Forms.
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Information submitted through the contact form on our site is sent to our company email account.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. TrueHauntedGhost.com permits residents of the European Union to use its Service. Therefore, it is the intent of TrueHauntedGhost.com to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
When you access our website or use TrueHauntedGhost.com Services, we may place data files (“cookies”) on your computer or other device. Temporary session cookies are sometimes necessary as part of the standard form submission process.
During ordering processes, we may use session Cookies which expire and no longer have any effect when you close your browser.
We do not use persistent Cookies which remain on your device until you erase them or they expire.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
wp-auth: Used to authenticate logged-in visitors, password authentication and user verification.
4. HOW WE PROTECT AND STORE INFORMATION
We store and process your information on our computers in the US where our facilities and backup data servers are located, including cloud services of Google, Microsoft, and others. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
All of your financial information, including credit card information, is handled through the safe secure payment process. We do not collect or save any of your financial information.
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
5. HOW WE USE THE INFORMATION WE COLLECT
Our primary purpose in collecting information is to provide you with a secure, smooth, efficient, and customized experience.
We may use your information to:
Process transactions and send notices about your transactions; resolve disputes, collect fees, and troubleshoot problems; prevent potentially prohibited or illegal activities, and enforce our User Agreement; customize, measure, and improve TrueHauntedGhost.com Services and the content, layout, and operation of our websites and applications; contact you by telephone or email, as authorized by our User Agreement, compare information for accuracy and verify it with third parties. For the purpose of notifying you of important information regarding your online payment, we may call you at the phone number that you have provided to us and/or we may send an email to you at the email address that you have provided.
We also may use your personal information in the following cases:
Verification/identification of the user during website usage;
Providing Technical Assistance;
Sending updates to our users with important information to inform about news/changes;
Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
over our customers’ personal information;
Customize the website to make your experience more personal and engaging;
Guarantee overall performance and administrative functions run smoothly.
We do not sell or rent your information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize TrueHauntedGhost.com Services, content, and advertising.
How we share information with other parties
To process your payments, we may share some of your information with the company that you are paying or that is paying you. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable TrueHauntedGhost.com Services.
We work with third parties to enable them to accept and send payments from or to you using TrueHauntedGhost.com. In doing so, a third party may share information about you with us, such as your email address or phone number, to inform you that a payment has been completed. We use this information to confirm that you are a TrueHauntedGhost.com customer and to send you notification of payment status. Also, if you request that we validate your status as a TrueHauntedGhost.com customer with a third party, we will do so.
Please note that 3rd parties have their own privacy policies, and although TrueHauntedGhost.com’s user agreement does not allow the other transacting party to use this information for anything other than providing TrueHauntedGhost.com Services, TrueHauntedGhost.com is not responsible for their actions, including their information protection practices.
Regardless, we will not collect or disclose your credit card number or bank account number to anyone you have paid or who has paid you using TrueHauntedGhost.com, or with the third parties that offer or use TrueHauntedGhost.com Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.
7. WHO WE MAY SHARE YOUR INFORMATION WITH
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
9. HOW YOU CAN CONTACT US ABOUT PRIVACY ISSUES
If you should have any questions or concerns regarding this policy, or if you would like to offer any comments and/or suggestions, please feel free to contact us any time using our Contact Form or by writing to us at TrueHauntedGhost.com, P.O. Box 10357, Savannah, GA 31412.
The TrueHauntedGhost.com main office is located in Savannah, Georgia.
10. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.